Contact Us

Customer Service

Thank you for contacting Phantom Parade Omniverse.

To serve you more efficiently, please check our [FAQ Section] first, as many common questions can be answered instantly. If you still need assistance, please use the [Customer Service Form] at the bottom of this page.

 

▼ Customer Support Information

• Contact Method: We provide support exclusively via email and the [Customer Service Form] below. Please note, we do not offer phone support at this time.
• Service Hours: Monday to Friday, 9:00 AM - 12:00 PM & 1:00 PM - 5:00 PM (utc+9).
  • Closed on Saturdays, Sundays.
• Response Time: We strive to respond to all inquiries within 1-2 business days. During peak seasons or following holidays, responses may be delayed up to 5 business days. We appreciate your patience and understanding.

 

▼ Before You Contact Us

• Check FAQs First: Most inquiries regarding order status, returns & exchanges, shipping, and payment methods are covered in our comprehensive [FAQ Section].
• Provide Accurate Information: Please ensure your email address and Order Number are correct so we can assist you promptly and effectively.
• What We Can't Help With: Please note that we are unable to respond to inquiries about products from other stores, inventory/restock notifications, wholesale partnership proposals, or any promotional solicitations.