User Guide
Order confirmation and shipping notification emails will be sent from the following domain. If you use an email provider with strict filtering (e.g., certain ISPs or iCloud), we recommend adding this domain to your safe sender list to ensure delivery.
Email Address for Notifications：JJKPPstore@biligames.com
About Your Phantom Parade Omniverse Account
► Account Registration
- Registering for an account is optional. Purchases made without an account are considered "Guest Checkout."
- To register, click "sign in or create an account." Please review our Terms of Service and Privacy Policy before completing registration.
- By logging in your account, you gain access to "My Account" to view your order history and saved addresses.
- ※ Please Note:Order history is not accessible for guest purehases.
- ※ Completing a purchase does not automatically register you for a member account.
► Login Method
- Our site uses a one-time passcode for login; no password is required. We’ll send the code via email or SMS based on your registration preference—check your registered email or mobile number, then enter the code to log in.
- Please Note: If you have forgotten which email address you used for registration, please contact us by customer service email at JJKPPstore@biligames.com.
► Account Deletion
- To request deletion of your member account, please contact us by customer service email at JJKPPstore@biligames.com and state your desire to delete the account.
- Please Note: If you have any items "Pre-ordered" or "Shipped" at the time of your deletion request, we will still fulfill and ship those orders as agreed, even after the account deletion process is complete.
Payment Methods
► Accepted Payment Methods
You can pay using the following methods:
- Credit/Debit Card (VISA, Mastercard, American Express, and UnionPay)
- Apple Pay
- Google Pay
- Shop Pay
► Changing Payment Information
- Please note that the payment method for an order cannot be changed after the order has been placed.
- To modify or delete your customer information stored with a payment service provider (e.g., Google Pay), please follow the process outlined on the respective provider's official website.
- We do not provide personalized itemized receipts for your purchases. The charge on your statement will appear under our store name. For any order details, please refer to your order confirmation email or your account order history.
► Receipts
· We do not provide personalized itemized receipts for your purchases. The charge on your statement will appear under our store name. For any order details, please refer to your order confirmation email or your account order history.
Shipping Information
► Shipping Costs
- A standard shipping fee of $8.99 USD applies to all orders shipped within the contiguous United States (non-remote areas).Orders shipped to the following remote areas will be subject to a shipping fee of $17.99 USD.
o Alaska
o Hawaii
o Puerto Rico
o U.S. Virgin Islands
- Orders are fulfilled and shipped via our designated logistics partners.
- Please Note: The specific shipping carrier is determined by the store based on the order and cannot be specified by the customer.
- For in-stock items,
- Non-remote areas (contiguous United States): We aim to ship within 8-12 business days of order placement (excluding weekends and major U.S. holidays).
- Remote areas: We aim to ship within 10-14 business days of order placement (excluding weekends and major U.S. holidays).
- If you purchase pre-order and in-stock items together, the entire order will be held and shipped complete when the pre-order item becomes available.
► Delivery Areas
- We currently ship within the contiguous United States and to the remote areas listed above (with applicable surcharges).
- Please Note: We are unable to deliver to PO Boxes or APO/FPO/DPO (Military) addresses or international destinations.
► Gift Wrapping
- We currently do not offer gift wrapping services. We apologize for any inconvenience.
Return & Exchange Policy
► Timeframe & Conditions
- Unopened, unused items in their original condition and packaging are eligible for return within 30 days of delivery.If you have received a product that was damaged during shipping or appears to be defective, you must notify us within three(3) days of delivery .To initiate a return or exchange, you must first contact us by customer service email at JJKPPstore@biligames.com with your name, email address, order number ,product name, purchase date.
- Please Note: Returns shipped to us without prior notification and authorization cannot be accepted, and we are not responsible for storing or returning such items.
► Return Rules
- If the shipping box arrives significantly damaged, crushed, or shows signs of a shipping incident, please refuse delivery of the unopened package. If you open and accept the package, we cannot investigate damages with the carrier.
- Please Note: If a return or exchange is processed due to shipping issues or other reasons, may not be able to offer a specific version or style. We will provide a replacement of the same model based on available inventory.
- For damages discovered after receipt that you believe are due to a shipping incident, you must contact the shipping carrier directly to file a claim.
- Non-returnable items sent to us will not be refunded and may be discarded. We reserve the right to refuse future return requests from customers who have previously refused delivery of non-defective orders.
► Non-Returnable/Exchangeable Situations (Examples)
Returns or exchanges are not accepted in the following cases:
- Opened or used items.
- Items without original packaging or missing components.
- Items damaged due to misuse, improper handling, or modifications.
- Inability to provide proof of purchase (e.g., order confirmation email).
- Items purchased through auction sites, secondary marketplaces, third-party sellers, or received as gifts.
- Requests made after the 30-day period.
- Returns shipped to us without first contacting customer service for authorization.
- Free promotional items (e.g., gifts with purchase).